There is no denying that our county is in an interesting time. While this certainly is not the darkest time in history, there is a great deal of division and mistrust in our nation, and our society right now. Right vs. left, mask vs. no mask, vaccine vs. anti-vaxxer. The issues that seem to divide us often overshadow the things that bring us together. No industry has felt the impact of division in the last 12 months as much as the health care industry.
As an essential industry, health care providers had no choice but to continue to go to work each day and provide care to those who depend on those providers. Employers have struggled to keep enough employees “on the floor” so to speak to meet regulatory guidelines, and to be able to provide the care so many people desperately need. At the same time, many employees have been scared to come to work, or have been forced to stay home because their kids were out of school, or they needed to care for family members who either had the virus or were at risk. All of this, coupled with a contentious election, has eroded the sense of trust people have in their fellow humans.
All hope is not lost though, especially in the world of health care. There is one thing that can be used to “get all the horses on the same side of the wagon.” (Pardon the Southern Missouri hillbilly saying. I come by it naturally!) That one thing is the compliance program. My guess is that is the last thing you expected as you started to read this blog, but if you think about it for a moment, I think you will agree. An effective compliance program is all about building a culture where employees do the right thing, the right way, at the right time.
The right thing is always the right thing, regardless of who is in office, what the stock market is doing, or even the current status of distribution of the vaccine. When we help employees focus on doing what we know to be right, they have a higher chance of working together and looking past what may divide them. I believe the vast majority of people want to do the right thing, and they want to work for a company that shares that commitment. When a company touts its compliance program, and truly abides by the commitment to do the right thing, employees have common ground on which to stand with fellow employees who may not see other aspects of the world the same way. It is time to shift our focus from what divides us to what we have in common. Doing the right thing is always something we have in common.